TCM COVID-19 Plan

COVID-19 service updates

During these stressful and uncertain times our feline family and friends will continue to need care.  Because of this, as long as we are allowed to remain open and classified as an essential business, we will continue to see patients; however, we are encouraging our clients to use their best judgement on scheduling appointments. ​

We clean every exam space, and exam room, after each patient/client with a disinfectant effective against viruses, bacteria, and fungus (this is not new; we always did this).  We are cleaning our lobby area, reception space, front door, and bathrooms regularly during the day.  Nevertheless, we invite our clients to call us for refills and pay over the phone - we can then deliver the refills to your car. ​

At this time The Cat's Meow continues to provide both well kitty and sick kitty exams on weekdays and our hours are 8:30 to 4:30. We only perform well kitty exams on Saturday and our Saturday hours are 8:00 to Noon.  Well kitty exams include things such as annual exams, vaccinations, nail trims, weight checks, and simple re-checks.​

Social distancing with curbside service

Previously we had been more relaxed with allowing client access to examinations in our building; however, with continued increases in Texas cases, and a limited number of our staff who are willing to ignore social distancing guidelines (our exam rooms are too small to truly allow 6' distancing while examining your pet), we are going to resume curbside service for the majority of our office visits (excludes end of life appointments). This means our staff will bring your kitty inside for his or her exam and the doctor will call you with a consultation after the exam. We ask you to please be understanding about this request - these are very difficult and stressful times for our staff who are asked to put their wellness at risk every day to care for your beloved kitties.

We continue to encourage curb-side service for medication and prescription diet pick-ups. ​

Please know we are taking extreme measures to keep our workplace safe and clean (for both you and our staff) and we ask the same off you during this time:

• If you are sick in any capacity, even a sniffle or allergies, we ask you to please hold off on scheduling an appointment.
• If you have been in close contact with any individuals who show signs of illness we ask you to please hold off on scheduling an appointment.
• If you are over the age of 65, or are immune compromised, we recommend you hold off on scheduling an appointment; however, we will continue to see you.

Ultimately, if we are forced to close to the public, we will still be answering the phones in order to address your concerns as best we can.  This will be done via tele-medicine or texting.

Ordering options for prescription food diets

During the quarantine we would like you to know we have some options for ordering cat prescription food diets online and having them delivered to your home.

For Purina please use the following website: https://www.proplanvetdirect.com/customer/account/create/?to=clinic&clinic-id=04V9O

For Royal Canin and Hill's please use the following website: https://thecatsmeowveterinaryhospital.securevetsource.com/site/view/HomeDelivery.pml

Questions or concerns

Please email Nathan at tcm@catsmeowvets.com or call him at 817-263-5287 if you have any specific concerns you would like to address.

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